Overview
Your privacy matters on every booking and interaction.
Welcome to MRose Plus ("we", "our", "the App", or "MRose Plus"). This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application and related services. By using MRose Plus, you agree to the practices described in this policy.
MRose Plus is designed for users within Nigeria, but can also be accessed globally.
1. Information We Collect
We collect information to provide and improve our services. The data we collect includes:
1.1 Personal Information Provided by Users
- Full name
- Phone number
- Email address
- Profile photo
- Gender (optional)
- Business details for professionals, including salon name, address, and service categories
- Payment-related details processed via third-party gateways. We do not store card or bank details.
1.2 Service Booking Information
- Selected service
- Preferred booking mode: home, salon, or meet-in-between
- Location details
- Communication logs between client and professional
1.3 User-Generated Content
Professionals can upload short videos, images, and text posts. These posts are publicly visible.
1.4 Device and App Usage Data
- Mobile device model and operating system
- IP address
- App activity logs
- Crash reports
- Time zone and language settings
1.5 Location Information
We collect location data for nearby salon search, home service and meet-in-between bookings, and improving service recommendations. Users may disable location access at any time from their device settings.
2. How We Use Your Information
- Create and manage accounts
- Facilitate bookings and interactions
- Display professional profiles and posts
- Provide location-based suggestions
- Prevent fraudulent activity
- Improve app performance
- Offer customer support
- Send booking notifications
- Comply with legal requirements
4. Data Retention
We retain data for as long as needed to provide services, meet legal requirements, resolve disputes, and maintain security. Users may request account deletion at any time.
5. User Rights
- Access their data
- Update or correct information
- Delete their account
- Withdraw consent
- Disable location access
- Limit push notifications
6. Security Measures
We implement encryption, secure servers, restricted access, and system monitoring. However, no online platform is entirely risk-free.
7. Children's Privacy
MRose Plus is not intended for children under 13. We do not knowingly collect data from children under 13.
9. Third-Party Links
External links in the app are not covered by this policy. We are not responsible for third-party practices.
10. Account Deletion
You can delete your account through the app or by contacting our support. Deleted profile data will be removed, except content needed for platform integrity.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant updates will be sent via email or in-app alerts.
12. Contact Us
If you have questions regarding your data, please contact us at info@mrosebeautysalon.com .